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Frequently asked questions


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Can I get an instant quote for my order?

Yes, you can get an instant quote for your order by using our online design tool. Before you start designing your product packaging, you will be prompted to select the quantity and other details of your order. After that, the system will generate an instant quote for you based on the specifications you entered. This allows you to know the total cost of your order upfront and make an informed decision about whether to proceed with your purchase. To have better prices please contact us via email

What packaging products can I order?

Yes, all of our packaging products are made of high-quality carton material. As for the packaging products that you can order, our online design tool offers a wide range of options to choose from. You can design and order custom packaging products such as boxes, mailers, sleeves, and more. Additionally, you can specify the size, shape, and style of your packaging product to fit your specific needs. We also offer various printing and finishing options to help you create a professional-looking packaging design that represents your brand well.

How does your 3D box designer work?

The designer allows you to create and customize your product packaging design in three dimensions, giving you a realistic preview of what your final product will look like.
To get started with our 3D box designer, you simply select the product type and size you want to create. From there, you can use our intuitive interface to add and adjust various design elements, such as graphics, text, and images. You can also choose from a variety of printing and finishing options to make your packaging design stand out and reflect your brand's identity.
As you make changes to your design, our 3D box designer updates the preview in real-time, allowing you to see how your design will look from all angles. Once you're satisfied with your design, you can order your custom product packaging directly from our website, with an instant quote provided.

What happens after I place my order? Do I get a proof before printing?

After you place your order through our online design tool, we will begin processing your order immediately. Our production team will review your design to ensure that it meets our printing specifications and that there are no issues with the artwork or any other details.
If there are any issues with your design, we will contact you to discuss possible solutions. If everything looks good, we will proceed with printing your order.
Before we begin printing, we will provide you with a digital proof of your product packaging design. This proof allows you to see exactly what your final product will look like and ensures that you are happy with the design before we proceed with printing.
You can review the digital proof and make any necessary changes or corrections. Once you approve the proof, we will move forward with printing your custom packaging product. This process helps to ensure that you receive high-quality packaging products that meet your specifications and exceed your expectations.

How do I know if my art is printable?

We understand that ensuring your artwork is printable is important to you. When using our online design tool, our system will automatically check your artwork for any potential printing issues. For example, it will check for image resolution, color profiles, and bleeds. If there are any issues with your artwork, our system will notify you and provide suggestions on how to correct the issue. Additionally, our production team will review your design before printing and double-check that it meets our printing specifications. If you have any concerns about the printability of your artwork, we recommend reaching out to our customer support team for assistance. Our team of experts will be happy to help you ensure that your artwork is printable and that your final product looks great.

What choices affect my pricing?

There are several factors that can affect the pricing of your custom product packaging order, including:

  1. Quantity: The more product packaging you order, the lower the cost per unit will be.
  2. Size and dimensions: The size and dimensions of your product packaging will affect the material usage, and therefore the price of your order.
  3. Material type: We offer various carton materials, each with its own price point.
  4. Printing options: The printing options you select, such as the number of colors, special finishes (e.g. spot UV, foil stamping), and coatings (e.g. gloss, matte) can affect the cost of your order.
  5. Delivery location: Your delivery location will also affect the final price, as shipping costs can vary depending on the destination.

Our online design tool will provide you with an instant quote based on the specifications you enter, allowing you to adjust your design and see how different choices affect your pricing. If you have any questions about pricing or would like assistance with designing your product packaging, please don't hesitate to contact our customer support team

It is to hard for me, what can I do?

If you're finding it difficult to create your custom product packaging design or navigate our online design tool, don't worry – we're here to help.
Our customer support team is available to assist you with any questions or concerns you may have. We can walk you through the design process, offer advice on selecting the right materials and printing options, and provide guidance on how to create a design that meets your needs and budget.
We also offer design services for those who prefer to have our experienced designers create their product packaging design for them. Our team of designers can work with you to create a custom design that meets your specifications and exceeds your expectations.
No matter what level of assistance you need, we're here to help you create the perfect custom product packaging for your business. Please don't hesitate to contact us for assistance.

To which countries can you deliver?

We're happy to say that we can deliver our custom product packaging to most countries within the European Union. We offer international shipping to all EU member countries, including Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
Please note that delivery times and shipping costs may vary depending on your location. Our online design tool will provide you with an estimated shipping cost based on your delivery address and the quantity of product packaging you order.
If you have any questions about shipping to your location or would like more information on delivery times and costs, please don't hesitate to contact our customer support team. We're happy to help!

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